Learn About Our Customer Support Program
As your partner, we encourage you to take advantage of our subscription support program
What’s Included?
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HRCI will provide oversight and management of two upgrades per year. Upgrade management includes requesting an upgrade sandbox, review of testing procedures prior to upgrade, and Go-Live review.
One upgrade training session per upgrade to review new features included in the upgrade.
Minor updates as requested for point release updates. Sandbox environments are NOT available for minor updates.
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HRCI will provide instructions, procedure review, functional questions, and technical questions.
System Management
User and security management
Configuration changes
Business process review
Business procedure assessment
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Initial Business process review as required
Initial Business procedure assessment as required
Project Management
Module Configuration
Training and development of master records.
Training and development how to process transactions
Review of Attributes where appropriate
Minor report adjustments that do NOT require additional tables to be included on the report.
Standard dashboards and widgets.
Minor adjustments to widgets that do not include additional tables to be included in the view used on the widget.
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A monthly check-in call to make sure everything is running smoothly
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Review of previous year
Proactive planning for new year
New line of business review
System optimization
Personnel changes
Other concerns
Scope of Services
Software Access
- Configure the software and review the license with the software with the manufacturer
System Implementation and Training
- Provide advice on the best manner of configuring the system, coding records and transactions so that overall processing needs are met
- Assist in the development of appropriate security procedures to ensure the integrity and safety of data
- Training on appropriate security procedures
- Training on modules marked in software module list in the software section
The following services do not fall within our contracted scope of services; however, they may be contracted for on a separate basis.
After hours, weekend, or holiday support.
Deployment or training of new modules not listed in the Included Implementation column above.
Creating or adding customizations. Customizations will be quoted separately if required.
Data migration
Data integration
Reconciliations of data or general ledger accounts.
Data entry or data correction.
Issues related to operating systems, browsers, configurations outside of Acumatica, and network related issues.
The set-up, formatting or printing of standard documents, reports, and financial statements.
Development of the General Ledger Chart of Accounts.
Development of customized reports or financial statements.
Development of customized system documentation, procedures, and operator checklists.
Data entry, data import, and/or data conversion services.
Valuation or counting of inventory.
Installation or configuration of hardware or software other than the applications specified in this agreement.
The set-up, formatting or printing of standard documents, reports, and financial statements other then as specified
Development of the general ledger chart of accounts
Development of customized reports or financial statements
Development of customized system documentation, procedures and operator checklists
Data entry, data import, and/or data conversion services
Valuation or counting of inventory
Training on any modules installed not included in your service contract
Installation of any hardware or software other than the applications specified in the service agreement